bd11 bed's Privacy Policy

This Privacy Policy ("Policy") applies to all users of the bd11 bed platform's services. By using our website or creating an account, you are considered to have accepted the terms of this Policy. This Policy has been prepared in alignment with our Terms and Conditions and it is recommended that both documents be read together.

bd11 bed is committed to ensuring a safe and transparent environment for players in Bangladesh. Your personal information is never sold to any third party and is used only for the purposes stated in this Policy.

1 Information We Collect

bd11 bed collects various types of information for account registration and service delivery. This information falls into two main categories — information you provide directly and what our system records automatically.

1.1 Information You Provide

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and password
• Identity verification documents (such as National ID, passport)
• bKash, Nagad, Rocket, or Upay transaction details
• Communications and messages sent to customer support

1.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Time spent on the site, pages visited, and click patterns
• Login time and location data
• Cookies and session data
• Gaming activity and betting history

2 Purpose of Data Use

bd11 bed uses your information only for specific and legitimate purposes. Each purpose is clearly described below.

2.1 Account Management and Service Delivery

Information is required to create, verify, and manage your account. Your provided information is used to process transactions, manage deposits and withdrawals, and award bonuses.

2.2 Age and Identity Verification

Sports and casino activities on the bd11 bed platform are for users aged 21 and above. Age verification at registration is mandatory to prevent access by minors. Identity verification documents are retained once the process is completed.

2.3 Security and Fraud Prevention

We monitor login activity and transaction patterns to detect unauthorized access, money laundering, or fraudulent activity. This is essential to keep your account and funds secure.

2.4 Customer Support

When you contact us via live chat or email, that conversation history is stored so that effective support can be provided in the future.

2.5 Legal Compliance

Certain information may need to be retained and disclosed to meet applicable legal or regulatory requirements.

3 Data Disclosure and Sharing

bd11 bed does not sell your personal information to any third party. However, in limited circumstances information may be shared with specific partners.

3.1 Service Provider Partners

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and customer support. These partners receive information only for their designated tasks and are legally bound to maintain confidentiality.

3.2 Disclosure Required by Law

Information may be disclosed pursuant to a court order, a request from an investigating authority, or a requirement under applicable law. In such cases, we comply with the law while taking steps to protect your information.

3.3 Business Transfers

In the event of a business merger or acquisition, user information may form part of the transferred assets. In such cases, we will notify you in advance.

4 Data Security Measures

bd11 bed applies industry-standard technical and procedural measures to protect your information. The key aspects of our security framework are described below.

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, which significantly reduces the risk of data theft.
• Secure Servers: Our servers are protected by firewalls and intrusion detection systems and undergo regular security testing.
• Access Controls: Only authorized staff may access your information for specific purposes; every access is logged.
• Password Protection: Passwords are stored in hashed form — no staff member or system can view passwords directly.
• Regular Security Audits: Regular third-party security assessments are conducted to identify potential vulnerabilities.
• Data Backups: Regular backups are taken to minimize the risk of data loss and are stored in a secure location.

However, it is not possible to guarantee 100% security for information transmitted over the internet. Keeping your account password confidential and ensuring you log out are also your responsibility.

5 Cookies and Tracking Technologies

The bd11 bed website uses cookies and similar technologies to improve site functionality and personalize the user experience.

5.1 Types of Cookies

• Essential Cookies: Required for core site functions such as login sessions and security — these cannot be disabled.
• Functionality Cookies: Used to remember your preferences, language settings, and behavior on the site.
• Analytics Cookies: Help analyze site usage patterns to identify opportunities for improvement.

5.2 Managing Cookies

You can accept, reject, or delete cookies from your browser settings. However, disabling essential cookies may cause some site features to not work correctly.

6 Data Retention Period

We retain your information only for as long as necessary. The retention period depends on the nature and purpose of the information.

• Active Accounts: All information is retained while the account is active and kept for as long as needed to deliver services.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period due to legal obligations and fraud prevention needs.
• Transaction Records: Financial transaction information is retained for an extended period based on legal and accounting requirements.
• Support Messages: Customer support communications are retained for a limited period and used for future support.

7 Your Rights

As a bd11 bed user, you have certain fundamental rights over your own information, which we respect.

7.1 Right to Know

You have the right to know what information we hold about you. If you submit a request via support chat, we will respond within a reasonable time.

7.2 Right to Correction

You have the right to request correction of any inaccurate information in your profile. Some information can be updated directly from account settings; for other corrections, contact the support team.

7.3 Account Closure Request

You may request to close your account at any time. However, certain information may be retained for a specified period due to legal obligations. For self-exclusion or setting limits related to responsible gaming, please read our Responsible Gaming Policy.

7.4 Opting Out of Marketing Communications

You can unsubscribe from promotional emails or messages at any time. Essential service-related messages cannot be stopped.

8 Protection of Minors

The bd11 bed platform is strictly for users aged 21 and above. We do not collect or use information from minors. Age verification at registration is mandatory, and accounts of users under 21 are closed immediately.

If you become aware that a minor has registered on our platform, please notify our support team immediately. For more information on this, you can visit our About Us page.

9 Policy Changes

This Privacy Policy may be updated from time to time due to changes in services, adoption of new technologies, or legal requirements. For any significant changes, we will notify you via your registered email or a site notification.

Continued use of the site after an updated policy is published will be considered acceptance of the new policy. It is therefore recommended that you visit this page regularly. The date of any policy change will always be displayed at the top of the page as the "Last Updated" date.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide support in both Bengali and English.

For answers to common questions, visit our Frequently Asked Questions (FAQ) page — it contains detailed answers to common questions about accounts, payments, and privacy.